Effective Date: April 20, 2025
At FETCHLOOP, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, protected areas, and applications.
1. Information We Collect
When you interact with FETCHLOOP, we may collect the following types of information:
- Personal Information: such as your name, email address, phone number, and location.
- Account Information: when registering for access to protected areas of our website or services, we collect personal details including your name, email address, and login credentials.
- Transaction Data: details of product returns, resale activities, and logistics processes.
- Technical Information: including IP address, browser type, device identifiers, and usage data when accessing our app or website.
- AI & Analytics Data: generated through our AI-driven pricing and logistics optimization systems.
2. How We Use Your Information
We use the collected information for the following purposes:
- To manage and optimize the returns and reverse logistics processes.
- To offer AI-driven pricing and resale strategies.
- To create and manage user accounts for protected areas of the website.
- To verify your identity and control access to restricted services and content.
- To improve our services, website, and applications.
- To communicate updates, offers, or investment opportunities (if opted in).
- To comply with legal obligations and ensure the security of our systems.
3. Information Sharing
FETCHLOOP may share information with:
- Local Retail Partners: to manage and fulfill resale operations.
- Logistics Providers: for efficient returns management.
- Technology Service Providers: for hosting, analytics, infrastructure, and authentication services.
- Government Authorities: if legally required or to enforce our terms and policies.
We do not sell or trade your personal data to third parties for marketing purposes.
4. Data Security
We implement advanced security measures, including real-time tech stacks, encryption, secure login systems, and protected infrastructures, to safeguard your personal information from unauthorized access, alteration, or disclosure.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including account management, or as required by law.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Object to certain data processing activities.
- Withdraw consent where processing is based on consent.
- Request data portability where applicable.
To exercise these rights, please contact us at: contact@fetchloop.com
7. Changes to This Policy
FETCHLOOP may update this Privacy Policy periodically. We encourage users to review this page regularly to stay informed about how we are protecting your information.
8. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
FETCHLOOP
contact@fetchloop.com
